Contact us
Need help? We're here for you. Find the contact information you need to get financial advice, receive technical support, report a lost or stolen card, locate branches and ATMs, or access general assistance. For quick answers to common questions, visit the Learning Hub.
Call us
Metro Vancouver 604.877.7000
Greater Victoria 250.519.7000
Toll-free 1.888.826.2489
International: IAC-800-826-2489-0
(IAC = International Access Code, varies by country)
Our Member Services Centre is staffed by member service specialists ready to serve you 7 days a week — even on holidays. Monday to Saturday 8 am to 8 pm; Sunday 10 am to 5:30 pm.
Get tailored advice
Connect with our pros from the comfort of your home or at one of our 50+ branches.
Send a secure message
For issues specifically related to your account or online banking, log in and send us a secure message. If you're a non-member, you can get in touch using our online feedback form.
Mail us
Our general mailing address is:
PO Box 2120
Station Terminal
Vancouver BC V6B 5R8
Report a lost or stolen card
Contact us immediately if you suspect your enviro™ Visa* or Vancity member card has been stolen or your information has been compromised.
For a Visa card, call: 1.888.990.9691
For a Vancity member card, call: 604.877.7005 or 1.888.826.2489
Travelling overseas? Access our International toll-free number here.
Compliments and complaints
Whether you have words of praise, encouragement or suggestions on how we can improve, we'd like to hear from you.
™ enviro, Vancity enviroFund, Vancity Rewards and Make Good Money are trademarks of Vancouver City Savings Credit Union.
*Trademark of Visa Int., used under license.