Report an Incident

Lost or stolen card

MEMBER CARD

Toll-free: +1-888-826-2489
Vancouver: 604-877-7005
International: +IAC-800-826-2489-0
(IAC varies by country)

Credit card

Toll-free: +1-888-990-9691
International: +IAC-800-500-0707-0

Report security incident

In person: Visit a branch
By phone: 604-877-7000
Victoria: 250-519-7000
Toll-free: +1-888-826-2489

Report phishing or cybersecurity threats: information_security@vancity.com

Examples of security incidents may include being a victim of fraud, unauthorized online banking or debit card activity, or compromized personal or financial information.

More about security at Vancity

Privacy questions or concerns

Please see contact information in our Privacy Code.

View Privacy Code

Report an incident

Lost or stolen card

Report security incident

Privacy questions or concerns

Helpful agencies.

Report fraud and cyber-crime

Validate if a business is safe

Take action on a suspicious business