Report an incident.

Report an incident

Lost or stolen card


MEMBER CARD

Toll-free: +1-888-826-2489
Vancouver: 604-877-7005
International: +IAC-800-826-2489-0
(IAC varies by country)


Credit card

Toll-free: +1-888-990-9691
International: +IAC-800-500-0707-0

Report security incident


In person: Visit a branch
By phone: 604-877-7000
Victoria: 250-519-7000
Toll-free: +1-888-826-2489

Report phishing or cybersecurity threats: information_security@vancity.com

Examples of security incidents may include being a victim of fraud, unauthorized online banking or debit card activity, or compromized personal or financial information.

More about security at Vancity


Privacy questions or concerns


Please see contact information in our Privacy Code.

View Privacy Code

Helpful agencies.