The New Vancity
Fresh brand, familiar values.
We’re introducing the New Vancity, a renewed experience designed to make banking feel clearer, easier, and more supportive, without losing what makes us who we are. You’ll notice a new look across our app, website, branches, and communications. But what hasn’t changed is our purpose: we’re still a member‑owned credit union, committed to supporting you, your community, and a brighter future, together.
The way people bank has changed. But more importantly, the world around us has changed too.
People are looking for confidence, clarity, and a banking experience that feels human, especially at a time when money can feel more stressful than ever. You’ve told us you want simpler tools, clearer information, and support that meets you where you are.
That’s why we’re investing in meaningful improvements that help you manage your money with more confidence today and adapt to whatever tomorrow brings.
What’s changing and how it supports you.
A new digital banking experience.
Our updated app features a cleaner design, simpler navigation, and secure tools that make everyday banking faster and easier, so you can spend less time figuring things out and more time feeling confident about your money.
A refreshed website.
We’ve redesigned our website to be more accessible and easier to navigate, helping you quickly find the information, tools, and support you need, whether you’re banking day‑to‑day or planning for what’s next.
Coming soon
A modern brand identity.
You’ll see a new look that reflects who we are today, optimistic, values‑driven, and moving forward with purpose, signalling not just a visual refresh, but a shift in how we show up for our members and communities.
A new look for your debit card.
Designed for people, built on values, made from recycled plastic and featuring an accessibility notch to support easier, more inclusive use.
Coming soon
Do I need to do anything?
No, your accounts, services, and day‑to‑day banking remain the same.
You may still see our previous look in some places as we update everything, and we appreciate your patience as we do. We’ll continue improving based on your feedback as this is just the beginning.
See something unexpected?
Whenever an organization changes how it looks, scammers can sometimes try to take advantage. Please remember:
- Vancity will never ask for your PIN, password, or full banking details
- We will never ask you to move money to a “new” or “safe” account.
- If something doesn’t feel right, trust your instincts and reach out to us.
If you think you may have encountered a scam, contact us right away so we can help protect your account.
Our team is here to support you — in the app, online, or by phone. You’re not on your own, and we’re always happy to help.
Learn more about fraud and cybersecurityNeed help?
If you have any questions or need technical support, please contact our Member Services Centre.
Contact us