Just a phone call or text away.
Choose the telephone banking option that's best for you.
Our contact centre (Member Services Centre) is staffed by member service specialists ready to assist you 7 days a week, even on holidays.
Hours.
Monday to Saturday
8 am to 8 pm
Sunday
10 am to 5:30 pm
Call us.
Metro Vancouver
604-877-7000
Greater Victoria
250-519-7000
Toll-free
1-888-826-2489 (1-888-Vancity)
International
IAC-800-826-2489-0
(IAC = International Access Code, varies by country)
Visa inquiries
604-877-4999 or toll-free 1-800-611-8472
Here to help.
Our member service representatives can take care of your everyday banking needs and provide expert advice.
- Account inquiry
- Bill payments
- Transfer funds
- Member card inquiries
- Online banking assistance
- Change telephone banking code or PIN
- General inquires and advice
Automated telephone banking is a safe, easy way to pay bills or cancel a pending payment. Available 7 days a week for 24 hours a day, access services in English, Cantonese, Punjabi, and French. Make sure you have your MEMBER CARD® debit card # and telephone banking code ready.
Automated telephone banking.
Metro Vancouver
604-877-7001
Greater Victoria
250-519-7000
Toll-free
1-800-310-8777
International
IAC-800-826-2489-0
(IAC = International Access Code, varies by country)
Multiple languages.
French
604-648-5186 or toll-free 1-855-648-5186
What you'll need.
Your MEMBER CARD debit card
Please enter the last 10 digits of your MEMBER CARD number (include zeros, omit the space), then press the '#' key.
Telephone banking code
Enter your telephone banking code which is also called your Personal Access Code or PAC numbher, then press the '#' key.
If you don't have a MEMBER CARD debit card or a code, visit a community branch.
Relationship number
Your accounts are held under a Relationship number. You can find your Relationship number on your statement and in online banking.